Returns & Exchanges

We carefully check all our products for complete customer satisfaction - for all of our cashmere products. If at anytime you would like to return or exchange your items in its original condition, here are our guidelines.

 

RETURNS - within 14 days

  • Unworn. Still in its original packaging
  • Non-sale item at your time of order (All sale items are final sale)
  • Shipping cost is paid by you, the return sender. You must prepay your return shipping and fully insure the package for its full value.

 

EXCHANGES - within 7 days (Only within the US)

  • Exchange shipping is only offered to US shipping addresses via UPS Standard Ground.
  • Unworn. Still in its original packaging
  • Non-sale item at your time of order. (All sale items are final sale)
  • Shipping cost is paid by you, the return sender. You must prepay your return shipping and fully insure the package for its full value.

 

SHIPPING COSTS - Your initial shipping costs are non-refundable or reimbursed.

We reserve the right to refuse return or exchange of any merchandise on a case by case basis.

Questions?  Contact us at info@piccolonewyork.com and someone will contact you within 24-48 hours.